Shipping policy

Shipping Policy

Effective date: January 18, 2025
Last updated: October 2, 2026

This policy explains how Lumière Charm processes and delivers orders placed at lumierecharm.com.

Order processing

Orders are normally processed within 1–3 business days after payment is confirmed. Weekends, public holidays, peak periods, address verification, or fraud-prevention review may extend processing time. We will contact you if a material delay affects your order.

Estimated delivery times

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 7–15 business days
  • Australia: 7–18 business days
  • Other supported international destinations: 10–25 business days

These are estimates, not guarantees. Carrier disruptions, customs, weather, and circumstances outside our reasonable control may cause delays.

Shipping rates and promotion

Shipping charges are displayed at checkout based on destination, package details, and available delivery method. The current jewelry buy-more-get-more promotion does not include free shipping.

Tracking

When available, a shipping confirmation email will include the carrier and tracking link. Tracking may take 24–72 hours to update. Products from one order may arrive in separate packages at no additional shipping charge unless disclosed at checkout.

Address changes

Customers must provide a complete and accurate delivery address. Contact hello@lumierecharm.com promptly if a correction is needed. We cannot guarantee changes after fulfillment begins. Reasonable carrier or reshipment charges caused by an incorrect customer-provided address may apply.

Lost, damaged, or missing deliveries

If tracking has not updated for 15 consecutive business days, an item arrives damaged, or a confirmed delivery cannot be located after checking the delivery area and contacting the carrier, email us with your order number. We will investigate with the carrier and provide the remedy required by applicable law, which may include replacement or refund. Reporting time limits do not reduce mandatory consumer rights.

International duties and taxes

Unless checkout states otherwise, recipients are responsible for import duties, taxes, brokerage fees, and government charges imposed by the destination country. Customs procedures may delay delivery.

Shipping restrictions

We may be unable to ship to unsupported, legally restricted, or carrier-designated high-risk locations. If we cannot fulfill an accepted paid order, we will notify you and issue an applicable refund.

Contact

Lumière Charm / BEIQUNGAO INC
2091 Nottingham Dr
Casper, WY 82609
United States
Email: hello@lumierecharm.com
Phone: +1 267-499-9622