Refund policy

Return & Refund Policy

Effective date: January 18, 2025
Last updated: October 2, 2026

Lumière Charm accepts eligible return requests made within 14 days after delivery. To qualify, an item must be unworn, unused, undamaged, with its original tags and packaging, and accompanied by proof of purchase.

How to request a return

Email hello@lumierecharm.com before sending an item back. Approved returns must be mailed to:

BEIQUNGAO INC
2091 Nottingham Dr
Casper, WY 82609
United States

Items returned without prior authorization may not be accepted. Return shipping costs are the customer’s responsibility unless the item arrived defective, damaged, or incorrect. Original shipping charges are non-refundable except where required by law.

Damaged, defective, or incorrect items

Please inspect your order promptly after delivery. Contact us as soon as possible with your order number and clear photos so we can evaluate the issue and provide an appropriate resolution.

Non-returnable items

Personalized or custom-made items, gift cards, items marked final sale, and items that show wear, damage, alteration, or missing packaging cannot be returned, except where applicable law requires otherwise.

Exchanges

To exchange an eligible item, request a return and place a new order after the return is approved.

European Economic Area and United Kingdom

Where mandatory consumer law applies, customers may have a 14-day right to cancel an eligible distance purchase without giving a reason. Statutory rights are not limited by this policy.

Refunds

We will notify you after inspecting the returned item. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact hello@lumierecharm.com.

Contact

Email: hello@lumierecharm.com
Phone: +1 267-499-9622