Warranty Policy

For help with a damaged, defective or incorrect Lumière Charm item, contact hello@lumierecharm.com with your order number, a description of the issue and clear photographs.

Returns and product concerns

Our Return & Refund Policy explains the applicable return window, eligibility, return authorization and refund process. Please contact us before sending an item back.

Care and assessment

Follow the care instructions for your specific item. Keep jewelry separate during storage and avoid impacts and harsh cleaning products. Service options depend on the item and the issue; contact our team for an assessment before arranging a repair or return.

This page does not promise a separate fixed-term commercial warranty. Any product-specific warranty must be expressly stated with that product. Your applicable statutory consumer rights are unaffected.